Account Growth Manager (all Genders) – Clusterix

innoscripta is a publicly listed technology company headquartered in Munich and the market leader in R&D software solutions. With our platform Clusterix, we enable companies to plan, document, and manage research and development activities in a compliant, audit-proof, and tax-efficient manner.

Today, Clusterix is evolving from a specialized R&D tax incentive solution into a comprehensive Compliance and Audit Platform, covering areas such as Transfer Pricing, VAT Compliance, Pillar Two, and other regulatory requirements.

Our customer base ranges from mid-sized businesses to global enterprises.

• Take ownership of the long-term success, development, and growth of your customer portfolio
• Conduct on-site customer visits, workshops, and training sessions, as well as occasional online meetings
• Onboard existing consulting clients to the Clusterix time-tracking system for funding documentation and to the Clusterix application module for the independent submission of funding applications
• Deliver enablement sessions for customer teams and regularly monitor defined success metrics, including user engagement and system adoption
• Develop a deep understanding of customer organizations, including departmental structures, decision-making processes, and organizational dynamics
• Identify and validate opportunities for additional software solutions by recognizing early buying signals and evolving customer needs
• Collaborate closely with Sales by qualifying opportunities and handing over identified demand to the responsible Sales Lead
• Serve as the primary point of contact for strategic customer matters and act as the key interface between customers, Product, and Engineering teams
• Ensure the fast and professional resolution of critical customer issues
• Collect, structure, and communicate customer feedback to actively contribute to product development
• Maintain account plans, renewal pipelines, and customer development activities within the CRM system

• Bachelor's or Master's degree in Business Informatics, Business Administration, Industrial Engineering, Tax Law, or a related field
• Minimum of 3 years of experience in a B2B environment with direct customer responsibility, ideally in Customer Success, Account Management, or SaaS Consulting
• Proven experience working with complex customer organizations and senior stakeholders, including management and C-level executives
• Demonstrated success in customer development, upselling, cross-selling, or implementing sophisticated SaaS solutions
• Fluent German language skills and excellent English communication skills
• Willingness to travel extensively within Germany and the DACH region
• Based in Munich or willing to relocate

• Knowledge of R&D tax incentives, government funding programs, transfer pricing, or compliance-related topics
• Experience working with tax, compliance, or financial software solutions
• Additional training, certifications, or professional development in SaaS Sales, Customer Success, or Account Management

• The opportunity to actively shape the success of our most important customers and build long-term executive-level partnerships
• Direct influence on the development of one of Europe's leading compliance and audit platforms
• A highly visible and impactful role with close collaboration across Customer Success, Product, Engineering, and Management teams
• Exciting projects with renowned companies and direct interaction with management and C-level decision-makers
• Short decision-making processes, high levels of ownership, and the ability to quickly turn ideas into action
• Attractive career development opportunities within a fast-growing, publicly listed technology company
• Competitive compensation package including a performance-based variable component
• Permanent employment contract
• Modern office in Munich with free on-site parking
• Company pool vehicles for customer meetings and business travel, eliminating the need to use your private vehicle
• Public transportation subsidy, childcare allowance, and individual learning and development opportunities
• EGYM Wellpass membership providing access to a wide range of fitness, wellness, and sports facilities (after successful completion of the probation period)
• Regular team events as well as summer and Christmas celebrations

At innoscripta, you won’t just manage existing customers—you will actively shape their growth and success. You will work directly with decision-makers, influence the future development of our platform, and play a key role in building long-term customer relationships.

Your work will have a direct impact on customer success, product innovation, and the continued growth of one of Germany’s most exciting SaaS companies.